ICT Operations Manager

Department: ICT

Date added: 11 February, 2019

Posted by: Farhan Daudi


Nucleus Commercial Finance was founded in 2011 to provide UK SMEs with alternative funding options. No bureaucracy, no rigidity: we support growing companies with the finance they need to flourish. Our specialists have substantial banking and investment experience. As such, we understand how to structure long-term funding that helps your business grow. 

At Nucleus, we combine the stability of bank finance with the flexibility and speed of P2P platforms. We’re completely transparent, won’t mask hidden costs with low interest rates. We are an exciting expanding company set on growth and maximising our potential to become an exceptional key partner in business.


We are looking for an experienced ICT Operations Manager to head up our new ICT Service Team. As a rapidly growing company, we are in the position to bring in-house our current out-sourced services, and we are looking for the right person to come in at the start of this big change to manage the migration and create the right structure and processes for the future. Once in place, this role will take responsibility for managing the ICT Service Team and work closely with senior management to continue to push forward our ICT services to enable the growth of the business. The role will be located in London, with travel to Mumbai as required.

Reporting to: Associate Director - Change and Transformation


  • Work with Associate Director of Change and Transformation to establish the new ICT Service Team.
  • Manage, develop and coach a team of 3 service team staff in the UK and Mumbai.
  • Setting and managing the team workload and ensure all day to day project work and objectives are achieved.
  • Develop the appropriate SLA objectives for the team to resolve queries.
  • Support senior management in the development of the future ICT roadmap.
  • Assist in other ICT and business projects as required.
  • Identify changes and improvements that can support the business to reach its goals.
  • Promote and implement operational efficiency and compliance measures as required.


Essential technical skills:

  • Experience managing cloud-based services, including:
    • Microsoft Exchange Online and Office365
    • VOIP telephony systems (preferably Horizon or similar)
    • File sharing (preferably SharePoint or similar
  • Experience with administration of Active Directory, WSUS, DNS, GPO, DHCP.
  • Strong understanding of networking and troubleshooting connectivity.
  • A minimum of 5 years hands-on service desk experience up to 3rd Line support, preferably with network and/or server specialty.

Essential non-technical skills:

  • A minimum of 2 years’ experience managing a small team; experience managing remote workers would be an advantage.
  • Strong communication skills, with the ability to translate complex technical solutions for a non-technical audience.
  • Strong motivation to embed the best-in-practice ICT provisions to future-proof business.

Preferred skills:

  • Experience of Linux
  • Experience of Sophos VPN and Anti-Virus
  • Experience of Datto back-up services

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